If your says, 1.60. Do your happy dance!! You are done! But if it doesn't then you have some work to do!! It takes about 20 minutes to do the firmware update. Cameo 2- Firmware update - Click here Cameo 3 firmware update- Click here Choose PC or MAC depending on your computer set up.
Hi Becky,
Thank you for posting your query on Microsoft Community.
We regret the inconvenience caused to you. Let me assist you.
This may be due to improper installation of the application on the system. I suggest you to run the application in Compatibility mode and check if the issue is resolved.
Method 1: Try running the application in Compatibility Mode.
Refer the below steps to run the program in Compatibility mode.
1. Right click on the setup file of the application and select “Properties”.
2. Select “Compatibility” Tab.
3. Place a check mark next to “Run this program in Compatibility mode” and select older operating system from the drop down list.
4. Let the application run and then check the functionality.
Further if the issue persists, try performing a Clean boot on the system to check the status of the issue.
Method 2: Perform a Clean boot and check the status of the issue.
Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.
How to perform a clean boot in Windows https://support.microsoft.com/en-us/kb/929135
Note: After troubleshooting, refer to this section 'How to reset the computer to start normally after clean boot troubleshooting'.
Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
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